• 0737 502 4672

COUNTRY BUMPKIN YURTS - TERMS AND CONDITIONS

Terms and Conditions

Payments & bookings

Country Bumpkin Yurts will only accept bookings from persons over 18 years of age. We reserve the right to refuse a booking or group booking without a statement of reasons. A group discount could be applicable subject to availability and occupancy.

To secure your booking, full payment of the cost of your stay is required. A booking is only confirmed upon receipt of the payment and agreement to our terms and conditions. No booking contract is entered into until payment has been received and we have sent a written confirmation declaring your reservation.

We also require an insurance deposit of £50 per yurt, to be paid on or before arrival. Payment can be made in advance via bank transfer or via cash or card on arrival (there will be a 50p non-refundable transaction fee for card payments). This will be returned to you via bank transfer or paypal within 14 days of your departure from our site. This may be retained if damage is caused by you during your stay or the yurt requires extra cleaning. We will inform you of how much we retain and why.

It is your responsibility to check the details on your booking confirmation are correct and notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival.

The accommodation allocated to you on confirmation of your booking is provisional and we reserve the right to alter this to equally suitable accommodation at either site on arrival if necessary.

Booking Changes

If you need to make changes such as move dates this will be subject to a £40 administration fee. Changes may not always be possible. We will communicate with you regarding this.

Arrival & Departures

Please arrive between 2pm and 7pm on day of arrival. Please let us know what time you expect to arrive so that we can meet you on site. If you are unavoidably delayed beyond 7pm, contact us so we can arrange for instructions and keys to be left in a safe place. We will give you a safety briefing the following day. Departure time is 11am on final day of stay.

Prices

The prices on www.countrybumpkinyurts.co.uk are not binding; Country Bumpkin Yurts Ltd reserves the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation/invoice is binding. Discounts and/or special offers can no longer be used after the confirmation/invoice has been sent by Country Bumpkin Yurts.

What is and is not included in price

Included in yurt rental:

Rental of yurt and the pitch area.

Parking space for one to two cars.

Bed, bathroom and kitchen linen.

Use of communal kitchen and bathroom facilities

Use of and access to Country Bumpkin Yurts and Waterloo Cottage Farm (where permitted).

Use of water and electricity.

Use of wood for stove in yurt

Cleaning of yurt after departure.

Not included:

Washing of the dishes. You are expected to do you own washing up and cleaning of spillages and food.

Everyday cleaning of yurts during your stay.

Sweeping of the floor during your stay.

Laundry service.

Cancellation

We understand that circumstances change and emergencies occur. If you must cancel your holiday, please inform us immediately. If you cancel up to 1 week prior to the booking start date, we will refund 50% of your payment. If you cancel within 7 days of the booking start date, all monies which have been paid will be forfeited.

We strongly recommend guests take out cancellation insurance.

Cancellation by us

Country Bumpkin Yurts Ltd reserve the right to cancel or make changes to a holiday at short notice if for unforeseeable circumstances we are unable to provide safe accommodation due to extreme conditions, ill health, fire, administration or any other extenuating circumstances. If we cancel your holiday your full payment will be returned. Country Bumpkin Yurts Ltd will not pay you compensation.

Country Bumpkin Yurts Ltd cannot accept any liability or responsibility for any loss, including amongst other things consequential loss caused by cancellation and you accept that you have no further claim against Country Bumpkin Yurts Ltd.

Country Bumpkin Yurts Ltd also reserve the right to alter the yurt allocated or site locations at short notice if necessary, guests will however be informed of any major changes to the booking before arrival.

Dogs

We do allow dogs on site. Maximum of 2 dogs per yurt. They must be kept under control and always kept on a lead whilst on site during the duration of your stay. All dog poop/sick will need to be picked up and disposed of appropriately. If a dog does cause a nuisance during your stay we reserve the right to ask you to make arrangements for your dog to be removed from the site for the rest of your stay. Refunds will not be given.  If your dog causes damage to any property or land on site, Country Bumpin Yurts reserve the right the withhold the full or part amount of the £50 damage deposit. If the cost exceeds this, Country Bumpkin Yurts will invoice you accordingly for the cost of the damage. This must be paid within 14 days of receipt of our invoice.
If you arrive without pre-booking a dog in, Country Bumpkin Yurts have the right to not allow the dog onto site or will require the payment for the dog before giving access to the yurt. At the time of booking and at arrival on the farm, the dogs must be reported. There is a surcharge of £5 per dog per night.
As we are based on a working farm there are farm animals on site. Animals will include pigs, cattle and sheep. If your dog does causes a nuisance and/or harms an animal the farm owners have the right to take what action is necessary. You will be held directly responsible and invoiced for the damage accordingly. This is at the discretion of the Farm owners as well as Country Bumpkin Yurts Ltd.

Cars & Parking

There is one car parking space allocated per yurt. This is located approximately 150m away from the yurts. This is for safety reasons, under no circumstances are cars to be driven beyond the allocated parking area. On your arrival, you will be directed to this parking area unless previously advised. We have never had a problem with theft however we do advise guests not to leave valuables unattended inside their vehicles.

Staff

Country Bumpkin Yurts is a self-catering experience so there are not staff present all the time. Depending on when you arrive you may have to find your own way to your Yurt. There are no public rights of way through the camp so the general public are not allowed into camp, the only people you should see are other campers, staff or staff of Waterloo Cottage Farm. The yurts are lockable and we have never had a problem with theft however we do advise guests not to leave valuables unattended inside.

An emergency contact number will be provided in your welcome pack should you need emergency assistance when staff are not on site.

Assumption of risks

You will be staying on a working farm with live animals, pond area and potentially dangerous farm equipment amongst other hazards. Whilst we take great care to keep you safe, accidents can happen and we are not held responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to ensure children and dogs are supervised at all times, including ensuring that they are unable to leave accommodation at night without supervision. Also, you must be aware that some of the camp equipment (such as the stoves) may be dangerous if misused. If agreeing to use the wood burning hot tub you agree to be bound by the safety instructions for safe use and agree that these will not be used by any member of the party when under the influence of alcohol.

Country Bumpkin Yurts Ltd accept no liability for accident, loss of property or personal injury incurred on site. In the event of guest misbehaviour or other necessary cause, we reserve the right to terminate the let without any refund.

Whilst regular checks are carried out, if you notice any equipment looks faulty and/or unsafe you must inform us as soon as possible.

The client will take responsibility, and will indemnify Country Bumpkin Yurts Ltd against, any injuries or damage whilst they are using the facilities.

Prize Winners
Prizes given cannot be exchanged for the cash equivalent or sold to another person for cash benefit. If prizes are to be claimed by a friend or family member of the prize winner, Country Bumpkin Yurts must receive, in writing, permission from the prize winner. Without written consent, prizes cannot be claimed from anyone other than the prize winner.

Where the prize involves night stays, Country bumpkin Yurts reserves the right to offer select days for the prize to be redeemed and Country Bumpkin Yurts reserves the right to rebook a competition winner. In this case, Country Bumpkin Yurts will notify the prize winner up to 2 weeks before their expected arrival and will offer an alternative date for re-booking. The competition winner will not be entitled to any compensation.

Photos

All photos shared with Country Bumpkin Yurts Ltd or directly with the owners through social media, will be free to be used without accreditation or payment by Country Bumpkin Yurts Ltd

Guest Conduct

By completing a booking with Country Bumpin Yurts Ltd you are agreeing to behave in a proper, appropriate and legal manner with due respect to the farm and company owners, the property, other guests and their property and the local neighbours. If any guest behaves inappropriately (of which Country bumpkin Yurts Ltd will be the final judge of), or illegally, Country Bumpkin Yurts Ltd reserves the right to ask the guest and their party to leave the site before the end of the holiday. Any refund will be at the discretion of the owners.

Music is allowed but guests must be considerate of other guests and neighbours. No amplified music after 10pm. If owners are called and make a visit to the site for reasons related to noise or disruption of any kind, a fee of £50 will be charged to the person/ group causing said problems. This payment must be made within 14 days of invoice receipt.

You are responsible for informing us of any losses or damage to the property as soon as possible. Please note that you will be liable to pay us for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). You must also leave the property by the check-out time specified on your booking.

In addition, we reserve the right to pursue the guest for any loss, damage or injury caused to the owners (of Country Bumpkin Yurts Ltd and Waterloo Cottage Farm), the property (including the property of Waterloo Cottage Farm) or to other guests and/or their property.

The Hot Tub Rules

In order to respect other guests on the site we politely ask that guests following these rules:

-         The Hot tub is not to be used between the hours of 10.30pm – 8.00am.

-         Please do not exceed 2 hours in the tub at any one time (so others can also use it)

-         -         Please keep noise levels down.

Country bumpkin yurts will thoroughly clean and re-fill the hot tub as required and check for any maintenance requirements. We ask guests that if they notice something that needs our attention please inform us as soon as possible.

Smoking/ vaping Policy

Country Bumpkin Yurts Ltd operates a strict NO SMOKING/ VAPING POLICY inside any of our accommodation, including all Yurts and facilities. Anyone smoking on the site is responsible for disposing of their cigarette butts in a bin and not littering the surrounding areas. Please smoke/ vape away from the yurts.

Prohibited Items

STRICTLY None of the following Items are allowed on site: Fireworks, Chinese Lanterns and hunting equipment. Also, Illegal Substances, including but not limited to drugs and firearms (where caught local authorities will be notified).

Data Protection – Privacy

Your contact and personal details may be kept by us for future mailings and news. If you do not wish to receive these, please uncheck the “email contact” box during the enquiry or booking process online. You may also opt out of receiving emails at any time by contacting us or clicking the unsubscribe link in the e-mail. The booking process asks for your address details and phone numbers, these are required by the Local Authority so at any time we can prove you are not residents at the camp site. It also allows us to contact you should the internet fail and if we need to contact you whilst you are travelling to the campsite. Please note that your financial details are NEVER stored or seen by us.

Complaints

Here at Country Bumpkin Yurts we like to think that with all our care you will not feel the need to complain. However, we appreciate at times there may be a situation where you have a genuine complaint. If this occurs, we ask that any complaints are made immediately so to allow us to rectify it as soon as possible for you to enjoy the rest of your stay. We ask for all complaints to bought to our attention verbally or via email to info@countrybumpkinyurts.co.uk

Other

From time to time work on the site may need to be carried out during your stay; this includes but is not limited to, maintenance of the yurts and/or facilities on the site, ground work, car park maintenance or general work on the farm and surrounding area. If this is the case, you will not be entitled to or receive compensation.

To prevent the risk of fires, no other open flames except the log burner provided are to be in or within close proximity to both the yurts and facilities on site.

If you have left any of your belongings on site after your departure, please get in touch with you to arrange collection. Any items left on site after your departure will be kept for 7 days. If we have not heard from you after the 7 days we will dispose of all items.